Got questions?

Frequently Asked
Questions

Everything you need to know about how Paepah works, how you get paid, and how to get started.

Getting started

What exactly is Paepah?

How much does it cost to join?

How do I sign up?

How long does it take to get my storefront live?

Who can use Paepah?

How it works

What do I actually have to do?

Who creates the products?

What kinds of products are in my store?

How do supporters buy and get their products?

Can we update or change our storefront after it goes live?

Earnings & payouts

How much does my organization earn?

Is the 35% calculated before or after Stripe fees?

How and when do I get paid?

Is there a minimum payout amount?

What happens if a supporter requests a refund?

Stripe & payments

Do I need a Stripe account?

Is payment information secure?

What payment methods do supporters use?

Support

What if I have a question after my storefront is live?

What if a supporter can't access their download?

Can I close my storefront or pause my campaign?

Can't find the answer you're looking for? Our team is happy to help.

Frequently AskedQuestions